Are you an enthusiastic technical team leader with a "can-do" mentality? Do you understand that excellent service is essential for customer satisfaction? Do you hold a technical bachelor's degree and are you looking for a permanent challenge in the Utrecht region? Then we have the perfect job opportunity for you!

Our client, a global specialist in technical installations such as sorting lines and packaging systems, is looking for someone like you to ensure everything keeps running smoothly.

Would you like to know more, or are you already interested in the role? Please contact us directly!

Responsibilities: Teamleader B2B Technical Customer Service

This global supplier of complex technical installations focuses on sorting lines, packaging lines, and weighing installations. They offer service contracts that range from technical support to 24/7 on-site presence.

As a team leader, you will lead a team of 6 that assesses and addresses technical inquiries. You are the link in escalations and support complex issues. You have a passion for process optimization and derive satisfaction from implementing improvements.

In this role, you will be responsible for:

• Coordinating daily operations and resolving escalations.
• Encouraging collaboration with internal and external departments.
• Leading and coaching your team members in their personal development.
• Initiating improvement projects for more efficient technical support.
• Contributing to the formulation and execution of strategic objectives.
• Managing performance reviews and setting concrete goals for team members.

Requirements :Teamleader B2B Technical Customer Service

To be successful in this role, we ask the following from you:

• Completed HBO education in a technical field (e.g., mechatronics, engineering) or business-related discipline (e.g., business administration or management);

• Senior-level engineering experience, with a proven track record in team leadership and development;

• Extensive experience in intra-logistics, manufacturing, or related industrial automation sectors;

• Strong technical background in mechatronics, integrating mechanical, electrical, and software systems;

• Hands-on expertise in maintenance and troubleshooting of complex automated machinery;

• Fluent in English (written and verbal); proficiency in German, Italian, or Czech is a significant advantage;

• Excellent communication and client-facing skills, with the ability to manage customer expectations effectively;

• Strong organizational skills, capable of managing multiple tasks and priorities under pressure;

• Proactive and solution-oriented, with excellent analytical and problem-solving abilities;

• Calm and effective in high-pressure situations, especially when dealing with critical system failures;

• Customer-oriented mindset, with the ability to motivate and inspire teams to deliver exceptional results.

The offer: Teamleader B2B Technical Customer Service

This is a full-time position, offering a salary of around € 5500 gross per month based on full-time employment. The other employment conditions will be discussed in a personal meeting.

What will happen when you apply? Within four working days, we will let you know whether you are qualified for the position. If you are, we will schedule an interview (digital or in-person). In this interview, we will inform you about the vacancy, the company, and the procedure. If we both agree this is a suitable opportunity, we will introduce you to our client and continue to guide you through the entire application process. The Independent Recruiters Group has a large team of specialized recruitment consultants. Every recruiter has a strong focus regarding their field of expertise. This makes them the ideal sparring partner for both you, as the candidate, and the client.